Service Waiver

Dear Client,

You have chosen to receive a bleach, color, chemical, or wax service with us. We pride ourselves on our high level of skill and long-lasting relationships with our guests, which are achieved by intensive training, continuing education, and the use of high-grade products designed to respect both our clients and the environment. To ensure your satisfaction and safety, we ask you to read and sign this industry-standard waiver, which is designed to create an open line of communication between stylists and clients and enable stylists to perform services as safely and effectively as possible.

Because bleach, color, chemical, or wax services can have varying results based on your individual hair and/or skin, it is extremely important that you make your stylist aware of any and all processes you have used on your hair and/or skin, as well as relevant medical conditions & treatments. Examples include: previous color or chemical treatments, both professional & at home; acne treatments and skincare products containing retinol; pregnancy; hormone treatments; and allergies. We want you to feel comfortable contacting THORPS at any time after your service if you have any questions or concerns.

For clients receiving a bleach service:

Please understand that the darker your hair color initially is (and if applicable, the type of hair color previously used on it), the more difficult it will be to lift to a blonde and may often require multiple processes to achieve desired results. Your stylist will attempt to lift hair as light as it will take safely, then tone and/or apply color as needed. If a client desires a lighter color after one process, they have the option of returning at a later date and having the service done again at the same price. Clients must understand that bleach can strip the hair of its protein, and after bleaching services hair may feel dry, brittle, or mushy, with the chance of breakage, and that there will be more maintenance required afterwards–deep conditioning treatments, use of professional products, and regular trims–to help maintain the integrity of the hair. Additionally, going back to a darker color may not be possible within the first couple weeks after bleaching. This release exempts any satisfaction guarantees offered, as the bleaching process has very different results on different hair types/colors. The same guidelines apply for corrective color services in which bleach is used.

Hair color/bleach/wax/chemical treatment liability waiver:

I am choosing to receive one of the following services: hair color/bleach/perm/Keratin Complex Treatment/facial wax. I have made my stylist aware of all the processes I have used on my hair and/or skin in the recent months to assist in their assessment of my hair and/or skin in order to achieve my desired results. I have made my stylist aware of any allergies and/or medical conditions, including pregnancy, which may affect the services I am receiving. I understand that chemical processes may compromise the integrity of my hair. I understand that THORPS haircuts & color is not responsible for any medical or cosmetic reactions I may have as a result of the service I requested. I understand that my stylist has the right to refuse to perform a service if they believe it would unduly compromise my hair and/or skin. I understand the expectations my stylist has outlined for me in regards to my service outcome and maintenance.

By signing below, I, the client, agree to have read, understand, and accept the terms of this waiver. Please note that if you are 16 or younger, a parent or guardian must sign this document. This document will be kept on file for future services.

Thank you! We look forward to working with you.