We require 24 hours notice to cancel or reschedule an appointment. We understand that sometimes life gets in the way, and so we have instated a three-strike rule. The first two last-minute cancellations are considered warnings. After two last-minute cancellations, you will be required to leave a credit card on file in order to book any future appointments. In the event of a third last-minute cancellation, you will be charged 50% of the service that was missed. In the event of a fourth last-minute cancellation, you will be charged 100% of the service that was missed. No-shows are included under this policy.
Please be aware that if you are more than 10 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and need to reschedule your appointment, and the cancellation policy will apply.
Our policies have been designed to respect the valuable time of our clients & stylists, as well as protect the integrity of our stylists’ services. Thank you!